Hi Donna,
Thank you for your detailed feedback—we really appreciate customers sharing their experiences so we can support everyone better.
We're truly sorry the Fly-Away didn't give you the results you were hoping for, with the trigger only squirting instead of providing even coverage, and the residue requiring wiping. We understand how annoying that would be when dealing with flies!
A quick tip that helps a lot of people: The nozzle on the trigger sprayer is adjustable—just twist/turn the end to switch from a direct stream (heavy squirt) to a finer, lighter spray. Applying it as a light spray (as noted in the directions: shake well, spray lightly on surfaces, then let dry for repellency) usually gives smooth, even application without excess liquid or sticky residue.
This product has been a bestseller with consistently great reviews from a large amount of Kiwi customers—no similar complaints on this batch, and our thorough testing shows it performs reliably when used that way. We're sorry it didn't click for you this time.
We will process your full product refund as per our money-back guarantee once your parcel comes back. (shipping/return postage not covered, as stated at purchase).
Thanks again for letting us know.
Best regards,
Montana
Surmanti